Tagged: chique contact-form-7
- This topic has 10 replies, 3 voices, and was last updated 1 year ago by Right Click.
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November 28, 2022 at 12:00 pm #312988Right ClickParticipant
Hello,
Having the same issue as this post: https://catchthemes.com/support-forum/topic/the-text-undefined-appears-below-contact-form-tags/
I am using the Chique free theme, and have isolated the problem to being caused by the Chique theme.
Here is the form: https://timb179.sg-host.com/careers-new/
Only some fields are affected, but I have not been able to figure out why.
Any help is appreciated!
Thank you.
November 28, 2022 at 12:10 pm #312991tikaramKeymaster@techsteward : Thank you for using Chique theme. Can you please try switching to default WordPress theme for testing purpose. If the issue still persists after switching to other themes then the issue could be caused by the plugin itself. If the issues disappears after changing the theme please let me know I will check for the issue and provide you the fix.
Regards,
TikaramNovember 28, 2022 at 1:32 pm #312994Right ClickParticipantThank you, I had already done that testing. The problem does not persist when switching to default theme.
Thank you for your help,
Tim
November 28, 2022 at 1:36 pm #312995Right ClickParticipantI had also already de-activated all the other plugins, which did not help. So pretty sure it’s theme-related only.
November 28, 2022 at 4:44 pm #313000SakinKeymasterHi Tim,
Thanks for reporting and we will update to you soon.
Regards,
SakinNovember 30, 2022 at 2:30 am #313092SakinKeymasterHi Tim,
We have updated the theme to fix this issue. Please update to the latest version and check it.
Regards,
SakinNovember 30, 2022 at 9:44 am #313109Right ClickParticipantThank you,
I have updated the theme (now it’s a 1.6.2), and purged cache, but the problem still seems to be persisting – https://timb179.sg-host.com/careers-new/
I am using a child theme as well, could that be part of the problem?
Thanks again for your help,
Tim
December 1, 2022 at 12:56 am #313129SakinKeymasterHi Tim,
It looks like a js cache issue, we have updated the theme to version 1.6.3, please update and check it.
Regards,
SakinDecember 1, 2022 at 9:24 am #313159Right ClickParticipantI appreciate you persisting with this.
I have updated to 1.6.3, purged cache – same result.
I also updated other plugins, but that did not help either.
The “undefined” text still shows up in the same places.
Would it help to have a temporary admin login to this site?
Thank you,Tim
December 1, 2022 at 3:17 pm #313181SakinKeymasterOk, I will check it and will confirm with you. Thanks
December 2, 2022 at 10:16 am #313243Right ClickParticipantThanks for your help Sakin.
It turns out that I was loading JS in my child theme (don’t remember the reason anymore), but that was causing the issue. Once I removed it, the “undefined” artifacts disappeared from the Contact Form 7 form.
Many thanks again! Hopefully this helps someone else.
Tim
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