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Viewing 6 posts - 1 through 6 (of 6 total)
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    Posts
  • June 29, 2019 at 1:17 pm #176005
    Marta A De La Cruz
    Participant

    I am within the 15 day period and would like to cancel my Clean Blocks Pro subscription and obtain a refund since this theme doesn’t work for my needs. Please confirm the process. Thank you

    June 30, 2019 at 3:09 am #176020
    tikaram
    Keymaster

    @martaunfiltered: Can you please explain in more detail about your requirements the theme has not been able to accomplish. You must have gone through the features of the theme before buying the pro version of the theme. We are always ready to help you get your issues resolved even for the free version of the theme, we will certainly help you accomplish your needs. You may contact sales regarding refund but we would like to request you to let us know about your issues so that we can help you out.

    Regards,
    Tikaram

    June 30, 2019 at 6:41 pm #176032
    Marta A De La Cruz
    Participant

    There are limitations to the design of the categories and pages that I didn’t realize at the time of purchase. The final look is not what I want for my sign and being new to the various theme designs this was not something I was familiar with at the time I made the purchase. Please, therefore, process the refund and cancellation. Thank you.

    July 1, 2019 at 2:58 am #176057
    Skandha
    Participant

    @martaunfiltered: Pill fill in the form in this link stating the issue you are having.

    Kind Regards,
    Skandha

    July 1, 2019 at 12:57 pm #176088
    Marta A De La Cruz
    Participant

    the issue I had with the theme pertained to its appearance and not technical issues. I was unable to make my site look the way I wanted and didn’t think this theme was right for my site. I am within the 15-day window and it should not take me writing this many posts to receive a refund. This layout was simply not a good fit for my site, therefore, please process the refund accordingly. Thank you.

    July 2, 2019 at 2:24 am #176150
    Skandha
    Participant

    @martaunfiltered: Hello there,
    Your refund has been processed via Stripe. It will take few days for the refund amount to show up back on your bank account.

    Kind Regards,
    Skandha

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Viewing 6 posts - 1 through 6 (of 6 total)
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