Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • May 3, 2019 at 9:32 pm #171867
    Jason
    Participant

    Hi, I was told almost a month ago that a bug I reported was verified and fixed, and I’d like to know when a theme update will be available for me to download. Basically, the Featured Content area no longer supported HTML and was stripping tags.

    Thanks for any update you can give me!

    May 4, 2019 at 4:16 am #171883
    Skandha
    Participant

    @jason9617: Hello Jason,
    I have sent the theme for update. The update should be out by tomorrow.

    Kind Regards,
    Skandha

    June 11, 2019 at 4:36 pm #174730
    Jason
    Participant

    I’d like to follow up on this, please. I don’t see any way to download a fix. Can I download the fixed theme without an additional subscription charge? I do not need an updated theme, just one that works. Thank you.

    June 12, 2019 at 12:19 am #174743
    Skandha
    Participant

    @jason9617: Hello there,
    If your subscription has not expired you should find the downloadable theme file in your https://catchthemes.com/my-account/ page.

    Let me know if this helps you out!
    Kind Regards,
    Skandha

    June 12, 2019 at 4:24 pm #174816
    Jason
    Participant

    I believe what happened is I had updated your theme prior to my subscription expiring. That update was faulty, but I did not discover it until I needed to edit that section of my website. Right now, I just need the fixed theme that allows me to enter HTML into the featured content area, as I was able to do when I originally purchased your theme. Thank you.

    June 13, 2019 at 1:41 am #174859
    Skandha
    Participant

    @jason9617: Hello Jason,
    I just sent you an email. Please check it out.

    Let me know if this solves your issue.
    Kind Regards,
    Skandha

    June 13, 2019 at 10:22 am #174935
    Jason
    Participant

    This worked. Thank you!

    June 13, 2019 at 11:36 pm #174969
    Skandha
    Participant

    @jason9617: Hello Jason, I hope I was able to resolve your issue. If it’s not too much trouble, I have a quick request: could you please leave an honest review?
    https://wordpress.org/support/theme/clean-box/reviews/#new-post
    Your review will help others know what to expect when they’re looking for the support I offer. Even a sentence or two would be hugely appreciated. Thanks, and if there’s anything else at all that I can do to help, don’t hesitate to let me know. Have a good day! 🙂

    Kind Regards,
    Skandha

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Viewing 8 posts - 1 through 8 (of 8 total)
  • The topic ‘Clean Box Pro Update’ is closed to new replies.